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Delivery

WE SHIP WORLDWIDE!

We aim to dispatch all orders within 48 hours whenever possible. At busier times, ie July/August/December this can occasionally take a little longer. Postage is calculated by destination and weight.
International orders are welcome and goods will be despatched using standard international postage tarrifs unless international track and trace is selected at checkout. Proof of postage is always obtained and should items get lost in transit, the required length of time will need to be given for the item to arrive before any refunds or replacements will be given.

IMPORTANT NEXT DAY DELIVERY INFORMATION:
Unfortunately we have to remove this option as standard from our website. If you would like Next Day Delivery on your purchase, please contact us by telephone or email and we will happily arrange that for you.

Returns & Refunds

We want you to be happy with your purchase. If you are not, for any reason whatsoever, we will refund you in full as part of our 'no quibble' money back guarentee. Subject to the conditions below, we will refund 100% the value of the goods along with any postage and packaging you have paid for. To take advantage of this guarantee you must contact us, by email or letter, within 7 working days of reciept of your goods. Please read our Returns and Refunds Policy (below) carefully.

PERSONALISED PRODUCTS

PLEASE NOTE RETURNS ARE NOT ACCEPTED FOR ANY PERSONALISED ITEMS. THIS INCLUDES, BUT NOT LIMITED TO, CUSTOM DESIGNS, FINGERPRINT KITS, MESSAGE IN A BOTTLE KITS, DROP BOXES AND BESPOKE DESIGNS. IF WE HAVE MADE AN ERROR WITH YOUR PURCHASE, PLEASE CONTACT US IMMEDIATELY ON RECEIPT AND WE WILL OF COURSE REPLACE YOUR ITEM AT OUR COST.

IF AN ITEM IS RECEIVED DAMAGED IN TRANSIT, IT WILL BE REPLACED AT OUR COST AS QUICKLY AS POSSIBLE.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

STANDARD ITEMS PLEASE REFER TO OUR REFUND AND RETURNS POLICY BELOW

Returns and Refunds Policy

Your right to cancel:
At Fingerprint Tree, we are confident that you will be delighted with your purchase.
However, if for any reason you are not completely satisfied with you purchase from Fingerprint Tree then please notify us by letter or email and return your purchase within 7 (seven) working days of receipt for a full, no quibble, refund, including your initial postage and packaging. You must take reasonable care of your purchase and not use it in any way.
Goods must be returned at your expense, we recommend that you obtain proof of posting and use "Royal Mail Recorded Signed For" service. Items to be returned should be sent to:

Fingerprint Tree
14 Sandway Drive
Camblesforth
Selby
YO8 8JX

Refunds will not be paid until we have taken delivery of your order.

PLEASE NOTE RETURNS ARE NOT ACCEPTED FOR ANY PERSONALISED ITEMS. THIS INCLUDES, BUT NOT LIMITED TO, FINGERPRINT KITS, MESSAGE IN A BOTTLE KITS, DROP BOXES AND BESPOKE DESIGNS. IF WE HAVE MADE AN ERROR WITH YOUR PURCHASE, PLEASE CONTACT US IMMEDIATELY ON RECEIPT AND WE WILL OF COURSE REPLACE YOUR ITEM AT OUR COST.